Shipping policy
SHIPPING POLICY
Last updated: September 3, 2026
Camp Tail & Kin products are personalized and made to order. Please review the information below before placing your order.
CURRENT SHIPPING AREA
We currently ship to eligible addresses within the United States.
We do not currently offer international shipping. Available destinations may change as our store expands.
PRODUCTION TIME
Most products require approximately 2–5 business days for production before shipment.
Production times are estimates and may be longer during holidays, high-volume periods, supply disruptions, or unexpected production delays.
SHIPPING TIME
Standard delivery within the United States generally takes approximately 2–5 business days after production.
Estimated total time from order placement to delivery is approximately 4–10 business days.
Delivery estimates are not guaranteed and do not include weekends, holidays, severe weather, carrier disruptions, or other events outside our control.
SHIPPING RATES
Standard United States shipping: $4.99
Free standard United States shipping is available on qualifying orders of $60 or more after discounts and before taxes.
Shipping charges are displayed at checkout before payment.
TRACKING
When tracking becomes available, we will send it to the email address provided during checkout.
Tracking information may take up to 48 hours to update after a shipping label is created.
MULTIPLE PACKAGES
Items may be produced by different facilities. A single order may arrive in multiple packages and on different dates. Separate tracking information may be provided for each shipment.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address.
Please contact [SUPPORT EMAIL] immediately if you notice an address error. Address changes cannot be guaranteed after an order enters production.
Orders returned, delayed, lost, or delivered incorrectly because of an inaccurate or incomplete address are not eligible for free replacement or refund. Additional product and shipping charges may apply to reproduction or reshipment.
DELIVERY DELAYS
Delivery estimates may be affected by:
• Carrier delays
• Severe weather or natural disasters
• Holiday shipping volume
• Production or supply interruptions
• Incorrect or incomplete addresses
• Events outside our reasonable control
We are not responsible for carrier delays, but we will make reasonable efforts to assist with tracking and delivery questions.
LOST PACKAGES
If tracking has not updated for an extended period or the package appears lost before delivery, contact us at [SUPPORT EMAIL] with your order number.
We will investigate with the carrier and production provider. A replacement or refund may be provided when the package is confirmed lost.
PACKAGES MARKED DELIVERED
If tracking shows “Delivered” but you cannot locate the package:
1. Confirm that the shipping address is correct.
2. Check all entrances, mail areas, parcel lockers, and safe locations.
3. Ask household members, neighbors, or building management.
4. Contact the local shipping carrier.
5. Wait one additional business day, as some carriers mark packages delivered shortly before arrival.
We are not responsible for theft or loss after confirmed delivery, but we will make reasonable efforts to assist.
DAMAGED OR INCORRECT ORDERS
For damaged, defective, misprinted, or incorrect products, contact us within 14 days of delivery and include clear photographs. Please review our Refund and Replacement Policy for complete requirements.
CONTACT
Camp Tail & Kin
Operated by: Tanspire Creative LLC
Email: support@camptailandkin.com
Business address: address: 30 N Gould St #68002 Sheridan, Wyoming 82801, United States